Under the Consumer Rights Act (CRA) 2015 you have the right to return anything purchased online or by phone within 30 days of delivery.
The goods must be unused, unbuilt and complete, in the original packaging, please do not write over the original packaging as it may make the item unsaleable and you will not be refunded.
You must obtain a returns reference number before returning the item to us. Please contact us at email@example.com for a returns number.
There will be a return delivery charge that is liable to the buyer unless the item was delivered in error or is defective.
Checking Goods for Damage
For small goods that arrive with carriers, you agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery.
If you do not notify us of any damage within 24 hours we are unable to claim from either the manufacturer or the carrier.
You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us.
For bulky deliveries that arrive on pallets you agree to check the goods for damage before signing the carrier’s delivery note.
If you sign for the goods on the delivery note, then you are accepting that the goods arrived in good condition and later claims for damages will not be considered.
Writing “unopened” or “not checked” etc on the delivery note will not be accepted
If someone else is signing for the goods on your behalf, you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check.
Warranty on Faulty Goods
All products come with a manufacturer's warranty, details of which are listed on each product page. In the unlikely event that your purchase develops a fault within the warranty period, Please contact Mowpower who will refer you to your local specialist dealer for the brand you have purchased.
The product will be examined by their qualified technicians and repaired in accordance with the warranty conditions.
Details of your nearest warranty AND service dealer can be obtained from the manufacturer or please email firstname.lastname@example.org
We process refunds as soon as possible but no later than 30 days of us agreeing to your refund providing your goods are returned to us.
You are responsible for looking after the product until we collect it. Any refunds due should appear on your card statement or in your PayPal account within 2 working days. Please note that refund times are dictated by the card issuers and are outside our control.